QUESTION 188
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are NOT being delivered.
Which two tools should be used to determine the problem? (Choose two.)

QUESTION 189
When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)

QUESTION 190
Technical workshop and process workshop can be combined in one workshop.

QUESTION 191
Once the “Request Approval” button is clicked in the normal change form, approval requests are sent to all members of the “CAB Approval” group.

QUESTION 192
An Apex Trigger creates a Contract record every time an Opportunity record is marked as Closed and Won.
This trigger is working great, except (due to a recent acquisition) historical Opportunity records need to be loaded into the Salesforce instance.
When a test batch of records are loaded, the Apex Trigger creates Contract records. A developer is tasked with preventing Contract records from being created when mass loading the Opportunities, but the daily users still need to have the Contract records created.
What is the most extendable way to update the Apex Trigger to accomplish this?

QUESTION 193
Which type of record may be used to initiate the process to deploy a fix to an incident?

QUESTION 194
_______________ is primarily focused on the details needed to manage and operate hardware and software.
_______________ is primary focused on the financial aspects of hardware and software.

QUESTION 195
According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.

QUESTION 196
Which two relationship queries use the proper syntax? (Choose two.)

QUESTION 197
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?

QUESTION 198
Which of the following is the goal of problem management?

QUESTION 199
What is the purpose of “time_worked” field in incident table?

QUESTION 200
A customer would like to modify the wording that appears when a user selects Change > Create New. Which type of record must be adjusted?

QUESTION 201
In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?

QUESTION 202
Which three types of prices can the system administrator set for an organization’s products? (Choose three.)

QUESTION 203
A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.