Updated Nov-2023 100% Cover Real CIS-ITSM Exam Questions – 100% Pass Guarantee [Q188-Q203]

20 Nov, 2023 By admin CIS-ITSM, ServiceNow 0 Comments

Updated Nov-2023 100% Cover Real CIS-ITSM Exam Questions – 100% Pass Guarantee [Q188-Q203]

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Updated Nov-2023 100% Cover Real CIS-ITSM Exam Questions – 100% Pass Guarantee

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QUESTION 188
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are NOT being delivered.
Which two tools should be used to determine the problem? (Choose two.)

System audit trail

Debug log

Email log

Workflow monitor

QUESTION 189
When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)

Delete the related record also.

Prompt the user to enter another record to resolve the lookup relationship.

Clear the value of the lookup field.

Do NOT allow deletion of a lookup record that is part of a lookup relationship.

Notify the record owner.

QUESTION 190
Technical workshop and process workshop can be combined in one workshop.

True

False

QUESTION 191
Once the “Request Approval” button is clicked in the normal change form, approval requests are sent to all members of the “CAB Approval” group.

True

False

Explanation
At this step, the approval requests will be sent to members of the group set in the “Assignment group” field.

QUESTION 192
An Apex Trigger creates a Contract record every time an Opportunity record is marked as Closed and Won.
This trigger is working great, except (due to a recent acquisition) historical Opportunity records need to be loaded into the Salesforce instance.
When a test batch of records are loaded, the Apex Trigger creates Contract records. A developer is tasked with preventing Contract records from being created when mass loading the Opportunities, but the daily users still need to have the Contract records created.
What is the most extendable way to update the Apex Trigger to accomplish this?

Use a Hierarchy Custom Setting to disable the Trigger for the user who does the data loading.

Use a List Custom Setting to disable the Trigger for the user who does the data loading.

Add the Profile Id of the user who does the data loading to the Trigger so the Trigger won’t fire for this user.

Add a Validation Rule to the Contract to prevent Contract creation by the user who does the data loading.

QUESTION 193
Which type of record may be used to initiate the process to deploy a fix to an incident?

Incident Resolution

Change Request

Problem

Service Request

QUESTION 194
_______________ is primarily focused on the details needed to manage and operate hardware and software.
_______________ is primary focused on the financial aspects of hardware and software.

Configuration Management, Asset Management

Asset Management, Configuration Management

IT Operations Management, IT Financial Management

IT Service Management, IT Financial Management

Explanation
Asset Management
Asset Management, monitors and maintains things of financial value to an entity or group. It may apply to both tangible assets such as buildings, computers, hardware or software and to intangible concepts such as intellectual property and goodwill.
Something that has intrinsic value to a person or an enterprise.
Configuration Management
The Process responsible for maintaining information about Configuration Items required to deliver an IT Service, including their Relationships. This information is managed throughout the Lifecycle of the CI. Configuration Management is part of an overall Service Asset and Configuration Management Process.
Entity or thing that you with to track that is required for the delivery of a service.
CIs are the objects or things we care about.
CIs have attributes that describe the objects.

QUESTION 195
According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.

True

False

QUESTION 196
Which two relationship queries use the proper syntax? (Choose two.)

SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry = ‘Media’

SELECT Name, (SELECT LastName FROM Contacts__r) FROM Account

SELECT Name, (SELECT LastName FROM Contacts) FROM Account

SELECT Id, Name, Account.Name FROM Contact WHERE Account.Industry = ‘Media’

QUESTION 197
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?

Just Cls defined directly in cmdb_ci_computer

Cls defined directly in cmdb_ci_computer and all parent classes

Cls defined directly in cmdb_ci_computer and all child classes

QUESTION 198
Which of the following is the goal of problem management?

Prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.

Restore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

Detect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.

Manage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.

Explanation
Action and Value Implementing Problem Management can help you:
Prevent Problems and resulting Incidents from happening
Eliminate recurring Incidents *
Minimize the impact of Incidents
ITIL definition:
The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. The Information Technology Infrastructure Library defines a problem as the cause of one or more incidents.

QUESTION 199
What is the purpose of “time_worked” field in incident table?

This is a cumulative time logged by the users.

It stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).

It stores total elapsed time since the incident was created.

It stores total elapsed time since the incident state changed to “In Progress”.

Explanation
This is a field that, if made visible on the form, can be filled by users and ServiceNow will accumulate the values entered by all users.

QUESTION 200
A customer would like to modify the wording that appears when a user selects Change > Create New. Which type of record must be adjusted?

Language File

Interceptor

Change Type Data Lookup

Application Module

Explanation
The Edit Interceptor button can be used to:
* Modify wording on an existing option
* Modify the target URLs
* Add a new type of Change
Note: all interceptors can be found (and modified) at: System Definition > Interceptors

QUESTION 201
In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?

Rejected

Assess

Closed Incomplete

New

Explanation
“If one group member rejects, a notice is sent to the requester and the change is updated with a State = New and Approval = Rejected.”

QUESTION 202
Which three types of prices can the system administrator set for an organization’s products? (Choose three.)

Sales prices

Standard prices

Discount prices

List prices

Product prices

QUESTION 203
A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.

True

False

Explanation
Users with role catalog_editor can maintain catalog items and also can update catalog definition.

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Updated Nov-2023 100% Cover Real CIS-ITSM Exam Questions – 100% Pass Guarantee [Q188-Q203]

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