NO.31 Select the features available in Genesys Cloud CX Architect. (Choose three.)

NO.32 Alerts that have been read are not included in the alert count, even if they are still active.

NO.33 The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.

NO.34 In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

NO.35 Where are Genesys Cloud CX call recordings stored by default?

NO.36 What is the maximum tile size that can be uploaded onto Genesys Cloud CX’s Workspace?

NO.37 _________ binds the numbering plan with the trunk.

NO.38 You suspect that one of your agents is not productive.
Which report would you run to view the agent’s time on breaks and login/logout details?

NO.39 Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

NO.40 Which view displays current metrics and information about queues if you have a membership?

NO.41 Which architectural approach is used to develop a single application as a suite of small services?

NO.42 Which embedded clients does Genesys Cloud CX support? Choose 2 answers

NO.43 What is the distinguishing feature between queues and groups?

NO.44 Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

NO.45 What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

NO.46 Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?

NO.47 Genesys Cloud CX Voice is __________.

NO.48 Why are Divisions important in an organization?

NO.49 What level of permissions does a user require to view the organization settings?

NO.50 Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?

NO.51 Which of the following statements about scripts is true?

NO.52 Which architectural approach is used to develop a single application as a suite of small services?

NO.53 Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

NO.54 All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.