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2022 Valid 1Z0-1064-21 Real Exam Questions (Updated) 100% Dumps & Practice Exam [Q23-Q37]

2022 Valid 1Z0-1064-21 Real Exam Questions (Updated) 100% Dumps & Practice Exam

[UPDATED 2022] Oracle 1Z0-1064-21 Questions Prepare with Free Demo of PDF

NEW QUESTION 23
What is the main function of the Data Security Policies?

defines the data a particular user can see and/or modify

defines the views the application can access

defines the privileges and roles a particular user can have

defines the views or functionalities the user can access

defines the actions a particular user can do

NEW QUESTION 24
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.
What are two advantages of creating a new service catalog instead of using an existing one?

requires less work and effort

allows use of a simpler hierarchy

allows the display of a product hierarchy specifically for service purposes

allows you to use the same product hierarchy as sales

NEW QUESTION 25
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

Add images as the productimage will not be pulled from Engagement Cloud.

Add the Product object to your DCS application.

Add product ID(s) to the database component.

Configure products groups and product items in Engagement Cloud.

NEW QUESTION 26
What should you do to enable Password Reset in Digital Customer Service (DCS)?

Add the Password Reset component to your DCS application.

Instruct users that they can only change their password by chatting with an agent.

Enablethe “Password Reset” option in the User Administration component.

Obtain the Change Password Link and add it to your DCS page.

NEW QUESTION 27
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

The configured frequency to retrieve emails is too long.

Incoming messages have a custom filter.

Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

NEW QUESTION 28
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

Chat with an Agent about a ServiceRequest.

View and edit attachments to a Service Request.

Create a Service Request.

Delete a Service Request.

Add a message to a Service Request.

NEW QUESTION 29
You have been instructed to implement the “My Knowledge” page for your customer’s Engagement Cloud site.
Which is the correct first action inconfiguring “My Knowledge”?

Use the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for All Users” profile option, and activate it.

Use the task “manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Service” profile option, and activate it.

Use the task “Manage Service Request knowledge Profile Options”, search for the
“SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS” profile option, and set “Site” value to
“Yes”.

Use the task “ManageService Request knowledge Profile Options”, search for the
“SVC_ENABLE_ARTICLE_CREATION_EDITION” profile option, and set the “SITE” value to
“Yes”.

Use the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Help Desk” profile option, and activate it.

Use the task “Manage Service Request knowledge Profile Options”, search for the
“SVC_ENABLE_KNOWLEDGE_IN_SR” profile option, and set “SITE” value to “Yes”.

NEW QUESTION 30
Your customer has three service request child categories under the top-level service requestcategory
“Accounts”:
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the “Silver Accounts” category.
Which option meets the requirement?

In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the “Accounts” category and deselect the “Active” Column.

In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Silver Accounts” Category and expand it, click the “Inactive” button.

In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Accounts” Category and expand it, select the “Gold Accounts” and “Basic Accounts” child categories and click the “Inactive” button.

In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Accounts” Category and expand it, select the “Silver Accounts” child category and deselect the “Active” Column.

NEW QUESTION 31
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

The hierarchical structure of the categories helps to improve the service request classification.

Categories determine the steps an agent must follow to close the service request.

Categories facilitate the assignment of an agent to the service request.

Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.

Filter the selection of the product related to the service request, when filtering by a particular category.

NEW QUESTION 32
Which two are required to publish a completed Digital Customer Service (DCS) application?

a single “publish” action to complete the task

nothing (DCS applications are always available to all users.)

moving the application to Staging and subsequently to Production status

system administrator approval

NEW QUESTION 33
Yourcustomer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

Select Create Category > Create Top-Level Category.

Check the Active flag.

Select the task Manage Service Request Categories.

Select Status = “Active”.

Select Service Catalog in Functional Areas.

Select Create Category > Create Child Category.

Complete Category Name.

NEW QUESTION 34
If you want to disable the ability to delete activities for all users, what action should you perform?

Remove the “delete activities” button from all pages used by the users who have this access.

Remove the “delete activities” role from all the users who have this role.

Remove the “delete activities” privilege from all the roles for users who have this access.

Remove the users of the roles who have the “delete activities” access.

NEW QUESTION 35
Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

Manage Service Request Products

Manage Service Request Status Values

Manage Service Request Categories

Manage Service Request Severities

Manage Service Request Queue

Manage Service Request Resolutions

NEW QUESTION 36
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

Add an extension column to the milestone object to hold the warning threshold value.

Configure an analytics report showing milestones in warning status.

Specify the warning threshold for the milestone in the standard coverages.

Create standard text to be posted to the message thread.

Configure the email template to be used for notification.

Configure an object workflow action to send the email when the milestone status changes to warning.

NEW QUESTION 37
Which three types of data are included in the interaction associatedwith a normal call flow?

Start time of the call

Agent name

Service Request create date

Contact name

Channel

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2022 Valid 1Z0-1064-21 Real Exam Questions (Updated) 100% Dumps & Practice Exam [Q23-Q37]