QUESTION 99
Interpersonal relationships are the fundamental part of a management system. They basically coordinate activities of
different departments in a unit. What is the role of Interpersonal relationships in Healthcare delivery systems?

QUESTION 100
Juran Trilogy includes all the following sub-points under the major heading of quality planning EXCEPT:

QUESTION 101
The increased focus on and mandate for healthcare data place healthcare providers in a different situation than they have known in the past. Providers document such things and, unfortunately, many providers struggle to address the measurement mandate proactively, which leads organizations to assume a defensive posture when external organizations release the data.
Which of the following ways show/s the responses of provider in such cases? (Choose three.)

QUESTION 102
Through ___________ the data collection staff can spot patient trends as they develop rather than receive the
information after the patient have been discharged. For instance, the incidence of ventilator-associated pneumonia
sooner, or it may spot an increase in the rate of aspiration in stroke patients as it occurs.

QUESTION 103
Patient satisfaction and patient experience-of-care surveys are the most common quantitative measures healthcare organizations use, but they can use other important ___________ to obtain important information from patients and their families to guide improvement work. (Choose two.)

QUESTION 104
In successful implementation of performance improvement programs, use of a single improvement methodology across all improvement initiatives is critical to facilitating a cohesive and consistent approach to improvement within the organization. An organization can develop improvement methodologies internally or can adopt them from external sources.
Which of the following components is related to this strategy?

QUESTION 105
Generally, medical record review and prospective data collection are considered the most time-intensive and
expensive ways to collect information. Many reserve these methods for highly specialized improvement projects or
use them t o answer questions t hat have:

QUESTION 106
Familiarity with terms describing the psychometric properties of survey instruments and methods for data collection
can help an organization choose a survey that will provide it with credible information for quality improvement. There
are two different and complementary approaches to assessing the reliability and validity of a questionnaire. Which of
the following are out of those approaches?

QUESTION 107
The primary benefit of adopting a countrywide or global uniform set of discharge data is to:

QUESTION 108
Benchmarking is goal directed and promotes performance improvement by all of the following ways EXCEPT:

QUESTION 109
Health plan databases are valuable because they contain detailed information on all care received by health plan members.
These databases are commonly used to identify patients who have not received preventive services such as:

QUESTION 110
Which of the following are hardware components that would be included in a computerized management information system?

QUESTION 111
When quality is measured in terms of structure the focus is on the relatively static characteristics of the individuals who provide care and of the settings where the care is delivered.
These characteristics include ____________ of professionals who provide care and the adequacy of the facility’s equipment, and overall organization.

QUESTION 112
An organization may develop performance measure internally or adopt them from a multitude of external resources.
However, regardless of the source of performance measure each measure should be evaluated against certain
characteristics to ensure a credible and beneficial measurement effort. Which of the following characteristics is/are
critical to performance measures?

QUESTION 113
One of the difficult things about quality is explaining how _________ is different from a process or system.

QUESTION 114
An alternative to a walk-through is a similar technique called ___________. A staff member asks permission to
accompany a patient through the visit and take notes on patients’ experience.

QUESTION 115
Some argue that administrative data are less reliable than data gathered by chart review. However, administrative
data can be just as reliable as data from chart review when they are properly cleaned and validated, the indicator
definitions are clear and concise, and measures from the CR system were validated using approach/es:

QUESTION 116
Universities often evaluate applicants for admission on the basis of, among other things, the applicants’ scores on
standardized tests. The scores are thus one of the criteria by which program judge the Quality of their applicants.
However, although two programs may use the same criterion – scores on a specific standardized examination-to
evaluate applicants, the programs may differ markedly on standards: One program may consider applicants
acceptable if they have scores above the 50th percentile, whereas the score above the 90th percentile may be the
standard of acceptability for the other program. This example clearly defines the difference between:

QUESTION 117
Case-mix adjustment accounts for the different types of patients in institutions. Adjustment should be considered
when hospital survey results are being released to the public. The characteristics commonly associated with the
patient reports on quality of care are all of the following EXCEPT: