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[Q11-Q28] Updated Feb-2025 Test Engine to Practice Test for HP2-I57 Exam Questions and Answers!

Updated Feb-2025 Test Engine to Practice Test for HP2-I57 Exam Questions and Answers!

Selling HP Lifecycle Services for Workforce Computing 2024 Certification Sample Questions and Practice Exam

NEW QUESTION 11
What are the benefits that Premium+ Support provides to customers? (Select three.)

Automated ticketing streamlines & expedites repairs with high-quality support

Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail

Ability to monitor the entire customer fleet of HP and non-HP devices

24×7 remote support in all countries where HP provides coverage

Availability for purchase throughout the entire product lifecycle

NEW QUESTION 12
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer’s devices are covered according to the term of the HP Premium+ Support? (Select two.)

The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.

The partner must install the HP software on all HP and non-HP customer devices.

The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.

The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.

NEW QUESTION 13
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

End users cannot snooze the alerts.

If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.

HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users – on their notifications tray.

Only non-hybrid employees can receive end user alerts directly on their device.

When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.

NEW QUESTION 14
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

Identifying things your customer’s employees say they’re missing in their IT support today

Actively listening and taking notes

Assuming all customers need the same set of blueprints to get them where they need to go

Focusing only on asking questions related to services solutions since hardware is separate

Asking leading questions to understand your customers’ pain points

NEW QUESTION 15
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.

Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.

Asset tagging enables a tiered volume discount strategy to be passed along to customers.

Asset tags help customers save time and money and improve efficiency during the asset management process.

Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.

NEW QUESTION 16
What are the three Priority Services Packages? (Select three.)

Priority Anytime Access

Priority Management

Priority Access Plus

Priority Access

NEW QUESTION 17

NEW QUESTION 18
Match the HP Active Care journey with the responsive party for each required action.

NEW QUESTION 19
A customer’s HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

HP Collaborate Services to help the customer’s employees avoid unexpected technical problems after coverage from the HP Care Pack expires

HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired

HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service

OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer’s existing personal devices

NEW QUESTION 20
When can Device Life Extension be attached to hardware sales?

HP Device Life Extension is not available for HP hardware sales.

HP Device Life Extension can be sold anytime during the lifecycle of the hardware.

HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.

HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.

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[Q11-Q28] Updated Feb-2025 Test Engine to Practice Test for HP2-I57 Exam Questions and Answers!