Latest 2022 Realistic Verified 820-605 Dumps – 100% Free 820-605 Exam Dumps [Q10-Q27]

Latest 2022 Realistic Verified 820-605 Dumps – 100% Free 820-605 Exam Dumps

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How to Prepare for Cisco 820-605: Cisco Customer Success Manager Exam

Preparation Guide for Cisco 820-605: Cisco Customer Success Manager Exam

Introduction

Cisco has created a track for IT professionals to certify as a Cisco Video infrastructure on the Cisco platform. This certification program provides Cisco professionals with a way to demonstrate their skills. The assessment is based on a rigorous exam using the industry-standard methodology to determine whether a candidate meets Cisco’s proficiency standards.

According to Cisco, a Cisco 820-605 exam enables organizations to leverage basic next-generation intrusion prevention systems, firewall security concepts, and the Cisco Firepower system components and features. With a thorough understanding of Cisco Video Servers and endpoints, an individual can design, develop, and manage robust, secure, scalable, highly available, and dynamic unified solutions to drive business objectives.

Certification is evidence of your skills, expertise in those areas in which you like to work. If a candidate wants to work on Securing Cisco Networks with FireSIGHT Intrusion Prevention System: 820-605 and prove his knowledge, Certification is offered by Cisco.

This Cisco 820-605 exam Certification helps a candidate to validates his skills in Cisco 820-605 exam Technology.

In this guide, we will cover the 820-605 exam dumps, Cisco 820-605 exam Certified professional salary and all aspects of the Cisco 820-605 exam Certification. This guide also includes 820-605 practice exams information.

Topics of Cisco 820-605: Cisco Customer Success Manager Exam

candidates must know the exam topics before they start preparation. Because it will help them in hitting the core. Our 820-605 exam dumps will include the following topics:

• Describe the role of the Customer Success Manager

• Describe the tools that the Customer Success Manager uses to ensure the customer experience

• Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology Outline

• Describe the lifecycle approach to customer experience

Transition to Subscription Econo

• Impact of Customer Success on Business Practices
• Defining Customer Success and the CSM Role
• Customer and Industry Trends

Engaging the Customer for Succe

Engaging the Customer for Success
Addressing Barriers

Customer Success Management Activiti

• Expand and Renewals
• Success Plan Elements
• Customer Success Management Activities

NEW QUESTION 10
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

NEW QUESTION 11
Which activity reduces the risk of chum?

 providing a discount on renewal

 lowering the service level

 expanding the customer footprint

 educating on product features

NEW QUESTION 12
Which expense is aN operating expense (OPEX)?

 office improvements

 payroll

 computer equipment

 software

NEW QUESTION 13
Which activity reduces the risk of chum?

 providing a discount on renewal

 lowering the service level

 expanding the customer footprint

 educating on product features

NEW QUESTION 14
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

 limited telemetry

 purchase policy process

 lack of common features

 lack of communication

 business misalignment

NEW QUESTION 15
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

 market growth

 risk management

 sustainability

 cost efficiency

NEW QUESTION 16
Which two actions are an adoption campaign? (Choose two )

 messaging to stakeholders on the new features of their solution

 messaging to users on best practice approaches lo their solution

 renewal reminder to stakeholders

 survey sent to all end users

 messaging to stakeholders on new product releases

NEW QUESTION 17
Which two outcomes are expansion opportunities within customer success? (Choose two )

 deployment of solution

 purchase of a new solution

 expansion of solution services

 expansion of solution features

 renewal of solution subscription

NEW QUESTION 18
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

 Quarterly Success Review build and delivery

 service introduction to confirm that they know how to submit service issues at the go live

 initial user group identified and their use cases confirmed

 customer’s stakeholders and their business outcomes

 additional features that will align with the business outcomes

NEW QUESTION 19
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

 KPIs

 Stakeholder Map

 RACI

 Health Index Report

NEW QUESTION 20
A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

 Engage with the account team to understand the expansion opportunities.

 Perform a deep analysis of all the sales orders to the past 24 months.

 Document customer’s current technical escalations.

 Speak the internal contacts to understand the customer’s priorities and sentiment.

NEW QUESTION 21
Which two actions are in adoption campaign? (Choose two.)

 messaging to users on best practice approaches to their solution

 messaging to stakeholders on new product releases

 messaging to stakeholders on the new features of their solution

 survey sent to all end users

 renewal reminder to stakeholders

NEW QUESTION 22
From a Customer Success perspective, why should the customer’s health be monitored?

 to provide the opportunity to address any changes in the customer’s experience around the solution

 to identify unused licenses so they can be addressed via a service improvement plan

 to directly enable renewals

 to give the customer valuable insight so they can automatically renew critical services on time

NEW QUESTION 23
Refer to the exhibit. What does this health score indicate?

 The customer is unlikely to renew this license.

 The customer is unlikely to advocate for this product.

 The customer needs to consume more of this product.

 The customer needs to purchase more licenses.

NEW QUESTION 24
As a Customer Success Manager, what is the most important metric to uncover during onboarding?

 cost

 value

 benefit

 customer relationship

NEW QUESTION 25
A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?

 Share the company’s organizational chart with the support team.

 Provide customers with relevant use cases for the purchased solution.

 Ensure that the customer knows the point of contact for product training.

 Clarity roles and responsibilities with the stakeholders.

NEW QUESTION 26
Which definition of customer success is true?

 It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

 It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

 It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

 It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Explanation/Reference: https://www.gainsight.com/guides/the-essential-guide-to-customer-success/

NEW QUESTION 27
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

 Provide the customer with a chargeable deployment service.

 Give the customer a discount on a future purchase.

 Re-enforce the time to value of the solution.

 Suggest that the customer replace their existing staff.

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