500-442 – Premium VCE Dumps

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[Oct-2026 Newly Released] 500-442 Dumps for CCEA Certified [Q37-Q61]

[Oct-2026 Newly Released] 500-442 Dumps for CCEA Certified

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Cisco CCE is a powerful customer experience management solution that helps businesses deliver exceptional customer service across multiple channels, including voice, email, web chat, and social media. The solution is designed to provide customers with personalized experiences while reducing costs and improving operational efficiency. The Cisco 500-442 exam focuses on the ability of professionals to configure, deploy, and manage the Cisco CCE solution effectively.

NO.37 When is the IVR leg established in a CCE Call Flow?

when CVP establishes an HTTP link with the VXML Server

when CVP establishes an HTTP link with the Media Server

when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)

when the Ingress Gateway delivers a SIP invite message to the CVP server

NO.38 What are two parts of a Single Sign-on message flow? {Choose two.)

IdS detects the user has an invalid access token

IdS detects the user has a valid access token

IdS provides a login page for authenticating the user

IdP provides a login page for authenticating the user

Browser issues PUT of the Finesse desktop with an access token

NO.39 Which two components are needed to setup RONA? (Choose two.)

Agent Permission levels

Call Routing Logic

System timers

Skill Target Configuration

Attribute settings

NO.40 In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

ICM responds to the Route Request by running a Routing Script.

CVP delivers a Route Request to the ICM Central Controller.

CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.

Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

NO.41 What is the function of the CVP Subdialog Return element in a VXML application?

populate variables sent back to CCE

populate variables sent back to Virtualized Voice Browser

populate variables sent back to VXML Gateway

populate variables sent back to the parent application

NO.42 Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

the file format is mp3

G711 mu-law or a-law

G729

the max file size is 40 MB

the file format is wav

NO.43 Which two servers can be accessed from the Web Administration tool? (Choose two.)

Rogger

DCCMP

CVP

Finesse

NO.44 Where should the RONA setting be positioned the highest?

on CVP OPS console

on the phone in CUCM

on the desk setting on UCCE

on the script in UCCE

NO.45 Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

the file format is mp3

G711 mu-law or a-law

G729

the max file size is 40 MB

the file format is wav

NO.46 What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

PCCE Admin Mode

DPCCE 12K

PCCE 2K

DPCCE 4K

PCCE Lab Mode

NO.47 Which two steps are required to configure RONA for CCE? (Choose two.)

Survivability

Auto-answer

CCE Web Admin

Scripting logic

Skill target configuration

NO.48 Which .bat file displays the status of the VXML server and the applications running?

ResumeApp.bat

Stalus.bat

Update.bat

Deploy.bat

NO.49 Which user role must be assigned to the ToExtVXML variable in the ICM script?

Internet ScriptEditor Role

ICM Script Amin Role

Config Manager Role

Agent Admin Role

NO.50 In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

ICM sends an Agent Label, which prompts a command to CVP.

ICM responds to the Route Request by running a Routing Script.

ICM responds to the Route Request by running an Administrative Script.

ICM sends a VRU Label, which prompts a command to CVP

NO.51 WhichVVBCLI command can set an individual media file to an expired state?

setVVBcache stale_cache_entries

show setVVBcache stale_cache_entry <cache_entry_url>

OutilsVVBcache stale_cache_entry <cache_entry_url>

setVVBcache stale_cache_entry <cache_entry_url>

NO.52 How does CUCM function in CCE?

Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.

In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

NO.53 How can the Extension Mobility feature be described?

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

NO.54 What are two default CCB VXML applications that could be modified? (Choose two.)

CallbackEntry

cvp_ccb-vxml.tcl

Callback Engine

BillingQueue

CallbackQueue

NO.55 Which VVB CLI command can set an individual media file to an expired state?

set VVB cache stale_cache_entry <cache_entry_url>

Outils VVB cache stale_cache_entry <cache_entry_url>

set VVB cache stale_cache_entries

show set VVB cache stale_cache_entry <cache_entry_url>

NO.56 What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Script Editor

Call Trace

Reason Code

Workflow

Config Manager Tools

NO.57 How can the Extension Mobility feature be described?

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

NO.58 Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?

CCE Admin page

Domain Manager

Active Directory

Configuration Manager

NO.59 Which script mode is in use if the script’s appearance has changed to a bright white background with black dots?

Monitor

Edit

Browse

Quick Edit

NO.60 When is the IVR leg established in a CCE Call Flow?

when CVP establishes an HTTP link with the VXML Server

when CVP establishes an HTTP link with the Media Server

when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)

when the Ingress Gateway delivers a SIP invite message to the CVP server

NO.61 What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

Cisco Unified Communication Manager Server

Cisco Customer Voice Portal Reporting Server

Cisco Data Browser

Cisco Administration Server and Historical Data Server

Cisco Virtual Voice Browser

Cisco 500-442 (Administering Cisco Contact Center Enterprise) certification exam is designed for IT professionals who want to validate their skills and knowledge in administering Cisco Contact Center Enterprise (CCE). 500-442 exam assesses the candidate’s ability to manage and maintain a Cisco CCE solution, including configuring various components such as Cisco Unified Intelligence Center, Cisco Finesse, and Cisco SocialMiner.

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[Oct-2026 Newly Released] 500-442 Dumps for CCEA Certified [Q37-Q61]

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