[Q29-Q49] 2023 Verified 500-442 dumps Q&As on your CCEA Exam Questions Certain Success!

2023 Verified 500-442 dumps Q&As on your CCEA Exam Questions Certain Success!

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The Call Routing Design section of the test assesses the candidate’s ability to configure call flow with UCCE components using ICM call routing scripts/tools. This skill is crucial in maintaining an excellent experience for the customer and the IT team who have to ensure optimal functionality at all times.

Cisco 500-442 exam covers a wide range of topics related to contact center administration, including call routing, agent management, reporting and analytics, and system maintenance. Candidates must have a strong understanding of the features and capabilities of the Cisco CCE solution and be able to implement best practices for contact center administration. 500-442 exam consists of 60-70 questions and lasts for 90 minutes. Passing the exam is a requirement for obtaining the Cisco Certified Specialist – Contact Center Enterprise Administration certification.

 

NO.29 When is the IVR leg established in a CCE Call Flow?

 
 
 
 

NO.30 Which two components are needed to setup RONA? (Choose two.)

 
 
 
 
 

NO.31 How does CUCM function in CCE?

 
 
 
 

NO.32 Which microapp is used to gather information from the caller?

 
 
 
 

NO.33 In a contact center, agents must select the Reason Code when they go to the “Not Ready” state. Which configuration by an administrator in Agent Desk Settings allows this action?

 
 
 
 

NO.34 How can the Extension Mobility feature be described?

 
 
 
 

NO.35 Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

 
 
 
 

NO.36 In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

 
 
 
 

NO.37 In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

 
 
 
 

NO.38 Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)

 
 
 
 
 

NO.39 When is the IVR leg established in a CCE Call Flow?

 
 
 
 

NO.40 What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

 
 
 
 
 

NO.41 Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

 
 
 
 
 
 

NO.42 What is the goal of identifying a call type?

 
 
 
 

NO.43 Where should the RONA setting be positioned the highest?

 
 
 
 

NO.44 Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

 
 
 
 
 

NO.45 Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

 
 
 
 
 

NO.46 What are the two main features of the Cisco VVB? (Choose two.)

 
 
 
 
 

NO.47 Which communication protocol is being used between PG/Router and Live Data to generate report information?

 
 
 
 

NO.48 Which two steps are required to configure RONAfor CCE? (Choose two.)

 
 
 
 
 

NO.49 What is the function of the CVP Subdialog Return element in a VXML application?

 
 
 
 

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