QUESTION 11
The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?

QUESTION 12
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management?
Note:There are 2 correct answers to this question.

QUESTION 13
As a technician, you want to record expenses. Which There are 3 correct answers to this question.

QUESTION 14
Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.

QUESTION 15
As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician’s service call. Which company setting will you activate within the administration module?

QUESTION 16
What object corresponds to the service call in ERP? Choose the correct answer

QUESTION 17
You want to make an activity available on the service technician’s mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

QUESTION 18
You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment.
What is missing?

QUESTION 19
How does SAP Field Service Management ensure reliability and security within the solution? Note: There are
3 correct answers to this question.

QUESTION 20
Which aspect of Self-Service Configuration allows a customer to create a service request? Choose the correct answer.

QUESTION 21
Which SAP Analytics Cloud stories are available to d There are 2 correct answers to this question.

QUESTION 22
What information is stored in the QR code used in the Customer Self-Service portal?

QUESTION 23
Which object corresponds to service call in C4C? Choose the correct answer.

QUESTION 24
What can you do using the data loader in the Master Data module? Note: There are 3 correct answers to this question.

QUESTION 25
What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

QUESTION 26
The dispatcher drags and drops a service call onto a technician’s schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?

QUESTION 27
You want to retrieve data from the system using the query API. In which format will you receive the response?

QUESTION 28
As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

QUESTION 29
Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

QUESTION 30
What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

QUESTION 31
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution?

QUESTION 32
You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?

QUESTION 33
What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM?
Note: There are 3 correct answers to this question.

QUESTION 34
Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

QUESTION 35
As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.