Q85. A company holds information about 1000 customers. It receives, on average, 50 orders per day. Each order must be placed by only one customer. Customers must have placed at least one order but may place several. An analyst has shown an association between the classes Customer and Order.
What multiplicities should she show at the Order end of this association?

Q86. A use case Place Order must always invoke a related use case Check Credit.
How is the association between the two use cases shown?

Q87. A stakeholder has been classified as ‘some’ on both the power/influence and interest axes of a power/interest grid.
Which of the following would be an appropriate way of managing this stakeholder?

Q88. It is claimed that a new system will bring improved job satisfaction to employees.
How should this improved job satisfaction be classified?

Q89. The following is a list of statements about stakeholders and stakeholder management.
a. A customer can be considered as a stakeholder in a project.
b. A supplier can be considered as a stakeholder in a project.
c. Stakeholders’ positions do not remain static during the life of the project.
d. Communication must not be tailored to each stakeholder in the project.
Which of the following is correct?

Q90. Description, impact assessment, probability and countermeasures are usually recorded for which of the following?

Q91. Which of the following statements about outsourcing of systems development is correct?

Q92. An analyst investigating a finance system wishes to build rapport with individual stakeholders and investigate in detail each stakeholder’s views.
Which of the following techniques should the analyst use?

Q93. The change curve shows the range of emotions experienced by people when facing change.
One of the axes on the graph is Time; what is the other axis?

Q94. A stakeholder in a project has been classified as having no interest but high power/influence on the power/interest grid.
Which of the following would be an appropriate way of managing this stakeholder?

Q95. One of the stages of the Business Activity Process Model is ‘Consider the perspectives’.
Which of the following would be particularly relevant in this stage?

Q96. In which of the following circumstances do buyers have high bargaining power?

Q97. Which of the following models shows the driving and resisting forces of change?

Q98. The entity relationship model below shows the relationship between Customer and Order.

Which of the following business rules is correct?

Q99. An analyst has discovered that a company wishes to hold information about departments and employees. A department may have many employees in it, but each employee can, at any one time, only work in one department. There is no requirement to store historical information. However, there are currently eight departments and over one hundred employees.
How would this relationship be shown on an Entity Relationship diagram?

Q100. It has been suggested that five clerical posts can be abolished when a new computer system is implemented. Under which category of costs or benefits will this be recorded?

Q101. What stage immediately precedes testing in the waterfall lifecycle?

Q102. What is the first stage of the waterfall systems development lifecycle?

Q103. Cars, trucks and motorbikes are all types of vehicle.
What structure could be used on a class model to model this

Q104. In a business activity model, which of the following type of activities respond to deviations between actual and planned performance?

Q105. Which of the following stages is immediately after problem-finding in Isaksen and Treffinger’s creative problem-solving model?

Q106. Which stage in the waterfall model is considered as several separate stages in the V model?

Q107. Different reactions may be observed when a change to working methods is proposed.
These reactions include:
a. Enthusiasm for the change.
b. Fear of the change.
c. Reduced performance on the job.
d. Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?

Q108. The system should allow a user to enter customer details and select appropriate customers for a mailshot What is wrong with this requirement?