[Apr 16, 2022] Salesforce Field-Service-Lightning-Consultant Real Exam Questions and Answers FREE [Q131-Q153]

16 Apr, 2022 By admin Field-Service-Lightning-Consultant, Salesforce 0 Comments

[Apr 16, 2022] Salesforce Field-Service-Lightning-Consultant Real Exam Questions and Answers FREE [Q131-Q153]

4.8/5 - (10 votes)

[Apr 16, 2022] Salesforce Field-Service-Lightning-Consultant Real Exam Questions and Answers FREE

Pass Salesforce Field-Service-Lightning-Consultant Exam Info and Free Practice Test

Who should take the Field-Service-Lightning-Consultant exam

Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Field Service Lightning Consultant Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Field Service Lightning Consultant Exam then he should take this exam.

NO.131 Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High’ Choose 2 answers

The Scheduling Policy Used field is blank.

The scheduling policy is producing too many candidates that qualify for each Service Appointment.

Most service appointments have the same priority.

The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

NO.132 Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

Create a Capacity-based Resource and delete that Resource after three weeks.

Create a Resource and give them 24-hour availability for the next three weeks.

Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

Create a Capacity-based Resource and give them Capacity for the next three weeks.

NO.133 A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

Drag and drop the Service Appointments to other available Resources and run Optimization.

Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

Change the Scheduling Policy to “High Intensity” and activate the Background Optimization process.

Update the Resource a not available, select the affected Service Appointments, and press “Schedule.”

NO.134 Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am.
How can this be achieved?

Use Customer Operating Hours.

Use Exact Appointments on the Work Types.

Use Territory-specific Operating Hours.

Use Multiple Operating Hours with Slots for each hour.

NO.135 Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

User Territory

Service Territory Member

Service Territory

Work Order

NO.136 Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

Create two Service Appointments and schedule them to the same Resource.

Create one Service Appointment and schedule it to two different Resources.

NO.137 Universal Containers (UC) wants to better understand their service business and Field Service Technician terms’ schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

Proactively adjust Service Contracts.

More accurately assign Work Orders based on skills.

Proactively adjust to address demand fluctuations.

More consistently meet customer response times.

NO.138 a customer makes one appointment for the sales department, and another
appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers

The same resource and same day fields appear on the service appointments page layout.

The complex work visual force page is added to the service appointments page layout.

A dependency has been created between the two appointment and the start time are the same.

The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.

The dependency type is set to start after finish and day on the service appointment in the dependency.

NO.139 In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher?
Choose 3 answers

Google Traffic Data

Resource’s Home Base

Service Appointments

Resource’s Travel Speed

Service Appointment Dependencies

NO.140 the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?

Select theservice appointment from the list, user the “change status” action and
“dispatch”

Select the service appointment from the list and the “schedule” action

Select multiple service appointment from the list and bulk schedule them

Select a serviceappointment from the list, use the “candidates” action, and select the best time slot

Select a service appointment from the list, use the “edit” action and allocate the Resources

NO.141 universal containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the consultant configure to meet this requirement?

Preferred resource

Required resource

Technicians with required skill

Service crew

NO.142 universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?

Create the formula to calculate the time zone offset from the user to territory time zone

Set the dispatch console to display in territory time zone in the field service settings

Set the dispatch console to display in the user time zone in field service settings

Configure the dispatcher user time zone to the same as territories they manage

NO.143 Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has providedservices for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors’ experience?

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Assign Contractor 1 as a Preferred Resource.

Assign Contractor 1 and 2 different capacities for repair work.

Assign Contractor 2 as an Excluded Resource.

NO.144 Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

Configure Status Transitions based on Resource Type.

Limit Status Transition based on Profile.

Allow Status Transitions based on Role.

Block Status Transitions using a Validation Rule.

NO.145 Universal Containers’ (UC) customers have asset scheduled to be moved between locations by field personnel.
UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers

Work Orders

Assets

Cases

Service Appointments

NO.146 Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.
Which two recommendations should a Consultant make? (Choose two.)

Publish pre-release documentation on the Customer Community.

Publish training documentation in a closed Chatter group.

Increase training to Sales Representatives.

Increase training to Field Service Technicians.

NO.147 A Consultant is helping Universal Containers define its mobile approach.
Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

Support service processes with custom Lightning Components

Visibility of Technicians with geolocation tracking

Access to Lightning Knowledge articles

Manage mobile fields available through configuration

NO.148 Universal Containers wants to track the total associated price when servicing Work Order for customers. Which two of the following should a Consultant recommend? Choose 2 answers

Use Work Order and Work Order Line Items.

Use the Einstein Pricing Configurator.

Set up Products and Price Books.

Use a custom object to model the Work Order pricing.

NO.149 Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?

Work order will have multiple service appointments. Each service appointment will be linked to the asset

Each account will have a service appointment that will represent the work to be done at customer site

Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

Each asset will have a service appointment that will represent work order needed each machine

NO.150 Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?

The service territories with fewer than 50 resource

One service territory with four polygons

Two service territories that split the service resource evenly

Five service territories with fewer than 500 service appointment per day

NO.151 Service Appointments in a “Cannot Complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a “Cannot Complete” status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers

Ensure that Status Transitions are configured to allow the status update from “Cannot Complete” to
“scheduled.”

Ensure that Status Transitions are configured to prevent the update from “Cannot Complete” to
“None.”

Define “Cannot Complete” as a Pinned Status for Auto-Dispatch Services.

Define “Cannot Complete” as a Pinned Status for Scheduling and Optimization Services.

NO.152 optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.
The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.
Which two conditions should make the consultant consider setting the optimizer too?
high?
Choose 2 answers

The scheduling policy used field is blank

The scheduling policy is producing too many candidates that qualify for each service appointment

Most service appointment have the same priority

The calculate travel and breaks field service setting is disabled for the service resource availability work rule.

NO.153 Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

Create multiple Service Appointments, each with its own child Work Order Line Item.

Create Work Order Line Items, each with its own child Service Appointment.

Create multiple Service Appointments, each with its own child task records.

Create Custom Object records, each with its own child Service Appointment.